Case Study
The Challenge: 1-hour training on how to use new technology for virtual meetings
Background:
- Classroom was renovated to replace outdated tech
- Staff is not especially comfortable with tech
- Previous rollouts were challenging
- Some staff shared previous tech worked fine for them
- New technology has a steep learning curve
Agenda:
- Welcome & introductions
- How to turn on monitors
- How to adjust speaker volume
- How to use camera system
- Q&A
Initial Feedback:
- “This is overwhelming”
- “Frustrating.”
- “Cool but hard to use.”
- “I’m not sure when to use it.”
- “I’m going to need help.”